01
Personalized & custom-made items — final sale
Personalized and custom-made items are created specifically for you and are therefore final sale. They cannot be returned, exchanged or refunded because of a change of mind, buyer's remorse, personal preference, or an incorrect selection or personalization detail supplied by the customer.
This includes, for example, products customized with photographs, artwork, names, text, designs, layouts, customer-selected personalization, or other specifications that make the item individual to the order.
02
Cancellations
A personalized order may be cancelled only before production or personalization has begun. Once production, personalization or preparation of the custom item has started, the order can no longer be cancelled due to change of mind.
03
Damaged, defective or incorrect items
The final-sale rule does not remove your rights when an item arrives damaged, is defective, is materially incorrect, or does not match the personalization details submitted with your order.
Please contact us promptly after delivery with your order number and, where useful, photographs of the issue. After review, an appropriate remedy may include correction, replacement or refund, depending on the circumstances.
04
Preview & production variations
Digital previews are provided as a guide. Minor differences in color, screen appearance, positioning, cropping, material texture, finish or other normal production characteristics may occur and do not by themselves constitute a defect, provided the finished item materially conforms to the order.
05
Standard, non-personalized items
The final-sale rule above does not automatically apply to a standard item that has not been personalized or custom-made. Any return eligibility for a standard item is subject to the terms applicable to that product and order. Please contact us before sending any item back.
06
Rights that cannot be excluded
Nothing in this policy limits any consumer right or remedy that cannot lawfully be waived or excluded under applicable law.
